Refunds/Shipping

1. We offer free standard shipping on all optics purchased.
2. Pick up from warehouse: Orders are available for pick at our Edition1 warehouse at 8 Douglas Rd, Glen Austin, Midrand between 7:30 and 18:00 Monday to Friday with prior arrangement.

Orders can be picked up over weekends with prior arrangements.

3. Overnight shipping: Over night shipping to major cities within Gauteng is R55 and to major cities outside of Gauteng is R70. (Overnight shipping is only available within Gauteng)
4. Standard shipping to major cities outside of Gauteng is R70. Please note that standard shipping takes approximately 2 – 3 days.
5. Shipping to outlying areas as well as townships located far from major cities is R135. Please contact Edition1 management if you are unsure about shipping to your area before placing an order.
6. Please contact us for any international shipping quotations.
   

Edition1 reserves the right to change shipping rates at any time due to price increases. Our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on “The Courier Guy” tracking service all communication regarding your package has to be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery.

1. In order to be eligible for a refund, you have to initiate the return of the product within 7 calendar days of your purchase with our customer relations team via email: info@edition1.co.za . The product must be in the same condition that you receive it and undamaged in any way.
2. After we receive your item, our team of professionals will inspect it and process your  The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
3. If the product or packaging is damaged  in  any  way,  or  you  have  initiated  the return after 7 calendar days have passed, you will not be eligible for a refund.
4. If anything is unclear or you have more questions feel free to contact our customer support team.

THE RITON PROMISE WARRANTY

Not repair, just replace. Flat out. That simple.

As a part of the Riton Promise we believe in providing you with the best possible service, including the industry’s best warranty. The quality of our products makes this the best warranty you’ll likely never have to use; however, as hunters and outdoorsmen and women, we know that bad things sometimes happen to even the most cautious.

Our warranty is simple:

• No proof of purchase or registration required for your Riton products.
• Lifetime warranty regardless of original purchaser.
• All warranty replacements will receive a brand-new product off the shelf. We will not ever replace the product with a repaired or refurbished product.
• Replacement product will be shipped within 2 business days of receiving and approving your return.

*Loss, theft and/or deliberately worn and damaged products are not covered. Warranty is VOID if damage results from unauthorized repair or alteration.

In order to best serve you and effectively process your warranty return all returns must be initiated with our customer relations team via email: info@edition1.co.za or phone: 0798810038

We as Edition1 team strive to ensure we carry sufficient stock on hand to comply with the Riton promise. If at the time of any warranty claim we do not have stock on hand to replace your optic special arrangements will made to accommodate our clients until stock arrives.